Vinh Tran, IT & Systems

Summary

Systems and integration analyst in financial services IT. I own endpoint and integration engineering for a $2B, ~300-employee credit union run by a 10-person IT department, and manage its Tier 1 help desk. I build the connective tissue between vendor platforms that do not natively talk to each other: custom API integrations, identity reconciliation across four systems of record, and automation pipelines that replaced manual work. Prior Epic ClinDoc analyst (certified, 2019) on the security-and-access side of inpatient clinical documentation.

Things I've wired together

Real integrations, in production, at work. Click any one for how it works.

Joins Intune, Active Directory, the SolarWinds ITSM asset inventory, and the remote-support platform into one PowerShell pipeline that emits discrepancy, shared-device, and orphan reports, with an optional write-back path. Scoped the Microsoft Graph application permissions and admin-consent flow required to run it unattended.

PowerShell · Microsoft Graph API · Intune · Active Directory · SolarWinds

Built and deployed a custom Model Context Protocol server in Node.js speaking XML over HTTPS to the MeridianLink lending platform, so loan status questions get answered in plain language instead of manual portal lookups. Wrote the field-mapping and status-code documentation so someone else can maintain it.

Node.js · MCP · XML/HTTPS API · MeridianLink

Re-architected call handling when per-seat premium-connector licensing made the incumbent uneconomic: a self-hosted pipeline running n8n orchestration, FFmpeg, Whisper speech-to-text, and LLM summarization and classification, ending in automated ticket creation in SolarWinds. Platform chosen on licensing-and-scale analysis, not by defaulting to the incumbent.

n8n · FFmpeg · Whisper · LLM classification · SolarWinds API

Python polling integration against 18 branch card-printer web interfaces, extracting maintenance counters from behind self-signed certificates and surfacing a service metric branch and regional management had never had visibility into.

Python · TLS handling · scraping/ETL

Built the imaging pipeline end to end: MDT over PXE boot feeding into PDQ Deploy, with automatic domain join, Microsoft Entra enrollment, and LAPS deployment along the way. Deployment shares ride a DFS namespace with geographically placed targets, so each branch images and installs from its nearest replica instead of dragging gigabytes across the WAN. A bare machine network-boots and comes out the other side domain-joined, enrolled, credentialed, and carrying its software load without a technician babysitting it.

MDT · PXE · PDQ Deploy · DFS · Active Directory · Entra ID · LAPS

Kept the vendor ticketing platform as the system of record but built custom frontends over it: a staff-facing intake tuned to how end users actually describe problems, and a tech-facing console shaped around how technicians intake, triage, manage, and resolve, without the navigation bloat of a traditional service desk UI. The vendor keeps the data; the people get an interface designed for their job.

SolarWinds Service Desk API · custom web frontends · workflow design

Delivered the UEFI Secure Boot certificate migration (KB5025885) across ~350 endpoints as a staged, change-managed rollout, writing a custom scanner that tracked per-stage state so completion was measured rather than assumed. Same pattern automated Dell Command Update remediation, replacing manual per-device patching.

PowerShell · PDQ Deploy · change management

The homelab

What I run at home, on my own money and my own time, because I like this. Click a node.

Pick a node above.

Experience

Help Desk Manager / Systems Administrator (2025-) · IT Help Desk (2023-2025)

OnPath Federal Credit Union, Metairie, LA

MAR 2023 - PRESENT

Endpoint and integration engineering for ~495 devices across ~20 branches; reports to the CIO; manages Tier 1 staff.
Post-merger environment carrying substantial integration debt across Jack Henry Symitar, Alkami, MeridianLink, and Synergy/ECM.
Operates under a formal security review that scoped access to least privilege, and designed the security-group model that resulted.
Reframed a C-level platform-rollback mandate into a requirements-and-discovery exercise, preventing a costly, unvalidated migration.

IT Epic Analyst Associate, ClinDoc Team

Ochsner Health, New Orleans, LA

JUL 2019 - OCT 2020

Configured, tested, and supported Epic ClinDoc with primary focus on security and access configuration; the build was the mechanism enforcing least-privilege access to PHI under HIPAA. Epic ClinDoc certified, 2019.

Production Manager, sign fabrication

OPA Signs & Graphics / Pro Signs & Graphics, New Orleans, LA

2013 - 2019

Ran a CAD-to-CAM-to-machine toolchain driving CNC routers and laser cutters; standardized repeatable jobs into documented processes. The whole story is at the fabrication portfolio.

Core Skills

Identity & Access

Microsoft Entra ID, Active Directory, Group Policy, Intune, SSO app integration, MFA, Conditional Access, least-privilege security-group design, user lifecycle automation.

Integration & APIs

REST and XML/HTTPS APIs, Microsoft Graph, MCP server development, schema crosswalking, vendor API reverse-engineering, ETL pipelines.

Endpoint Platform

Windows fleet at ~495-device scale, MDT/PXE zero-touch imaging into PDQ Deploy/Inventory, SolarWinds Service Desk, CrowdStrike, PrinterLogic, incident and change management.

Scripting & Automation

PowerShell, Python, Node.js, JavaScript, SQL, Bash, Power Automate, n8n orchestration.

AI & LLM

Claude API, MCP servers, LLM summarization and classification in production, Whisper speech-to-text, self-hosted inference.

Financial & Healthcare Systems

Jack Henry Symitar, Alkami, MeridianLink, IMM E-Sign, Synergy/ECM; Epic ClinDoc build and support under HIPAA.

Education

Accounting coursework, University of New Orleans · Pre-pharmacy coursework, Xavier University of Louisiana · Epic ClinDoc certification (2019) · English and Vietnamese, fluent